Shipment Schedules
Understanding schedules across time zones.
Shipment schedules, while seemingly straightforward, are one of the most complicated components in commercial shipping. A shipment carrying millions of dollars worth of cargo arriving early, which one would think would be a good thing, could mean hours or even days of downtime and businesses operating at huge losses.
Company
Overhaul Logistics
Product
Shipment Manager
Industry
Commercial Shipping, Logistics + Security
Year
2023
Understanding schedules across time zones.
Shipment schedules, while seemingly straightforward, are one of the most complicated components in commercial shipping. A shipment carrying millions of dollars worth of cargo arriving early, which one would think would be a good thing, could mean hours or even days of downtime and businesses operating at huge losses.
Company
Overhaul Logistics
Product
Shipment Manager
Industry
Commercial Shipping, Logistics + Security
Year
2023
Understanding schedules across time zones.
Shipment schedules, while seemingly straightforward, are one of the most complicated components in commercial shipping. A shipment carrying millions of dollars worth of cargo arriving early, which one would think would be a good thing, could mean hours or even days of downtime and businesses operating at huge losses.
Company
Overhaul Logistics
Product
Shipment Manager
Industry
Commercial Shipping, Logistics + Security
Year
2023
Understanding
After the initial release of the updated product Shipment Manager, we began user testing as part of our delivery phase. We started to see a theme arising around the shipment schedule; users could speak to complex questions about the details of a given shipment, but they struggled to understand the vital details of the shipment schedule.
Understanding
After the initial release of the updated product Shipment Manager, we began user testing as part of our delivery phase. We started to see a theme arising around the shipment schedule; users could speak to complex questions about the details of a given shipment, but they struggled to understand the vital details of the shipment schedule.
Understanding
After the initial release of the updated product Shipment Manager, we began user testing as part of our delivery phase. We started to see a theme arising around the shipment schedule; users could speak to complex questions about the details of a given shipment, but they struggled to understand the vital details of the shipment schedule.
User testing
We tested 4 external users, all shipping professionals, to see if they could understand shipment details through a shipment’s corresponding schedules. We created a script and walked each user through screenshots taken from QA (four shipments). We synthesized and ranked our results based on complexity, time and effort, and organized by UI region. We eventually ran two more user sessions, each with 4-5 users.
User testing
We tested 4 external users, all shipping professionals, to see if they could understand shipment details through a shipment’s corresponding schedules. We created a script and walked each user through screenshots taken from QA (four shipments). We synthesized and ranked our results based on complexity, time and effort, and organized by UI region. We eventually ran two more user sessions, each with 4-5 users.
User testing
We tested 4 external users, all shipping professionals, to see if they could understand shipment details through a shipment’s corresponding schedules. We created a script and walked each user through screenshots taken from QA (four shipments). We synthesized and ranked our results based on complexity, time and effort, and organized by UI region. We eventually ran two more user sessions, each with 4-5 users.
Positive feedback
Hierarchy
New features were often dropped into any open real estate on to keep development time to a minimum.
Visual issues
Contrast issues, limited map functionality, broken links, and confusing language often plagued customer experiences.
Hierarchy
New features were often dropped into any open real estate on to keep development time to a minimum.
Positive feedback
Hierarchy
New features were often dropped into any open real estate on to keep development time to a minimum.
Visual issues
Contrast issues, limited map functionality, broken links, and confusing language often plagued customer experiences.
Hierarchy
New features were often dropped into any open real estate on to keep development time to a minimum.
LEARNING
It was gratifying creating solutions that always put leadership at ease. But creating solutions that felt good didn’t help end users.
Identification
Identification
Identification
Shipment Level ETA's
Filtering
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Filtering
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Order tracking
An entirely new feature to Overhaul, orders most often span across multiple shipments making it difficult for teams to properly track. Shipment Manager’s order tracking feature enables these teams to organize these shipments and track individual SKU numbers associated with each product.
Shipment Schedule & Items
Filtering
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Filtering
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Order tracking
An entirely new feature to Overhaul, orders most often span across multiple shipments making it difficult for teams to properly track. Shipment Manager’s order tracking feature enables these teams to organize these shipments and track individual SKU numbers associated with each product.
Status Bar
Filtering
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Filtering
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Order tracking
An entirely new feature to Overhaul, orders most often span across multiple shipments making it difficult for teams to properly track. Shipment Manager’s order tracking feature enables these teams to organize these shipments and track individual SKU numbers associated with each product.
Order tracking
An entirely new feature to Overhaul, orders most often span across multiple shipments making it difficult for teams to properly track. Shipment Manager’s order tracking feature enables these teams to organize these shipments and track individual SKU numbers associated with each product.
ETA Bar
Filtering
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Filtering
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Order tracking
An entirely new feature to Overhaul, orders most often span across multiple shipments making it difficult for teams to properly track. Shipment Manager’s order tracking feature enables these teams to organize these shipments and track individual SKU numbers associated with each product.
Order tracking
An entirely new feature to Overhaul, orders most often span across multiple shipments making it difficult for teams to properly track. Shipment Manager’s order tracking feature enables these teams to organize these shipments and track individual SKU numbers associated with each product.
Prioritization
The filter panel aligns with all map-based applications and recently created dashboards. The majority of its functionality also aligns, but exceptions are made to work within Shipment Manager. Each filter’s format is molded around content to create a dynamic space that keeps complicated functionality from feeling too overwhelming.
Solutions
Learning
Outcome
Immediate positive feedback from essential partners Leadership loved that main partners loved being apart of user testing. Clarity to new users was immediate–they often described the shipment in terms of a larger story
Learning
Immediate positive feedback from essential partners Leadership loved that main partners loved being apart of user testing. Clarity to new users was immediate–they often described the shipment in terms of a larger story